Question 1

What is included in the setup fee?

Accepted Answer

Our setup fee covers everything you need to get started with MSP Sites, including: Basic Site Customization (1 Website): Brand colors, logo, images, and testimonials tailored to your business. Template-Based Content Setup: Limited copy updates for your homepage, "About Us," "Services," and "Contact" pages. Additional Content Migration: Import up to five additional pages from your existing website. Initial Technical Configuration: Workflow setup, DNS setup, and more. Standard Integration: Connection to Zapier to link with PSA/RMM tools. Live Chat Agent Setup: Seamlessly integrate a live chat agent to engage visitors. Project Management: A dedicated project manager will guide you through the setup phase, including a clear timeline. Note: Additional out-of-scope work can be added during the onboarding process, starting at $500.

Question 2

Are there any usage limits for MSP Sites?

Accepted Answer

Certain features—such as SMS follow-ups and email sends—incur usage fees. However, every subscription includes $10 of usage credits per month, which is usually sufficient for most MSPs.

Our industry leading usage limits include enough credits for:

1 Recorded Sales Number
10,000 Emails/mo
Unlimited Chats
100 Visitor IDs
Unlimited Contacts
Unlimited Workflows
Unlimited Landing Pages
Unlimited Campaigns
Unlimited Social Accounts
Unlimited Calendars

Question 3

What are the overage fees for specific features?

Accepted Answer

If you surpass the allotted usage included in your plan, here’s a detailed breakdown of additional usage fees for MSP Sites’ features:

Email: $0.0007 per email.
Email Address Verification: $0.00026 per email.
AI Review Response: $0.084 per response.
Local Number: $1.15 per month.
Toll-Free Number: $2.15 per month.
Local Call Minutes: $0.026 per minute.
Toll-Free Call Minutes: $0.08 per minute.

These rates are competitively priced, ensuring you only pay for what you use.

Question 4

Can usage credits roll over?

Accepted Answer

No, usage credits reset at the start of each billing cycle. Any unused portion does not carry over to the next month. However, most MSPs find the included $10 more than adequate for their regular needs.

Question 5

What are Mailgun and Twilio?

Accepted Answer

Mailgun Mailgun is an industry-leading email delivery service ensuring your automated emails—like follow-ups, newsletters, and confirmations—are delivered reliably. High Deliverability: Keeps emails out of spam folders. Scalable: Handles small or large email volumes effortlessly. Detailed Analytics: Offers insights into open rates, clicks, and more. Twilio Twilio powers SMS communication features such as automated reminders and real-time alerts. Reliable Delivery: Ensures messages are sent quickly and accurately. Cost-Effective: Offers competitive rates for SMS. Global Reach: Perfect for MSPs with clients in multiple regions. We use Mailgun and Twilio to ensure fast, reliable, and scalable communication features integrated into MSP Sites.

Question 6

Can you help me with writing new content?

Accepted Answer

Yes! We can create fresh, tailored content to meet your specific business needs. Whether it’s service descriptions, blog posts, or other web content, our team is here to help. Pricing varies depending on your requirements, and we strive to provide affordable options. To discuss your needs and get a personalized plan, schedule a 1:1 demo with one of our strategists.

Question 7

How do the unlimited website edits work?

Accepted Answer

Our unlimited website edits service ensures your website remains up-to-date and optimized. Here’s how it works:

Submit up to three edit requests at a time, covering changes to your site’s content, images, or layout.
Our team completes one request at a time to ensure quality and precision.

This service is included in your subscription, so there are no additional costs for regular updates.

Question 8

Do you offer other digital marketing services?

Accepted Answer

Yes, we provide a variety of digital marketing services through Tech Pro Marketing, including: SEO Google Ads management Content marketing and more Services start at $997 per month. Schedule a personalized demo to explore the best options for your business.

Question 9

How long does it take to set up my website?

Accepted Answer

The typical setup process takes 4-6 weeks from the time we receive all required information. Timelines may vary depending on the complexity of customizations and the speed of your feedback during the setup process.

Question 10

Do I own my website once it’s built?

Accepted Answer

You own all the content that was created or customized specifically for you, such as text, images, and other elements added during the setup process. However, the website itself is built on our proprietary platform, which is not transferable or migratable to other systems.

If you ever decide to leave MSP Sites, we’ll provide you with an export of the custom content we created for you (such as text and images) so you can use it on another platform. While the design and functionality of the website are exclusive to our system, the content you own can be repurposed to build a new site elsewhere.

Question 11

Is training included with MSP Sites?

Accepted Answer

Yes, your subscription includes access to weekly coaching calls focused on both tech and marketing topics, as well as a detailed onboarding guide and knowledge base. You’ll also have the support of a dedicated project manager during the setup phase.

Question 12

Can I use my own domain name?

Accepted Answer

Absolutely. We’ll configure your website to work with your existing domain or help you set up a new one if needed.

Question 13

Do I need to have technical expertise to use MSP Sites?

Accepted Answer

Not at all! MSP Sites is designed to be user-friendly and fully supported by our team. From setup to ongoing updates, we handle the technical work so you can focus on your business.

Question 14

What happens if I need support?

Accepted Answer

We’ve got you covered with comprehensive support options to ensure your website and marketing systems run smoothly: 24/7 Live Chat Support: You can access our live chat support team any time, directly through your client portal. Whether you have questions about using the platform, need help troubleshooting an issue, or require technical assistance, our team is available around the clock to provide fast, expert solutions. Weekly Coaching Calls: Join our weekly coaching calls, held twice a week—one focused on technical support and workflows and another on sales and marketing strategies. These live sessions allow you to ask questions, get advice tailored to your business, and learn how to maximize the value of your MSP Sites subscription. Comprehensive Knowledge Base: In addition to live support, you’ll have access to a growing knowledge base packed with step-by-step guides, video tutorials, and FAQs to help you find answers quickly and efficiently.

Question 15

Do I need to sign a contract?

Accepted Answer

Our services are primarily offered on a flexible month-to-month basis, allowing you to adjust or cancel as needed without long-term commitments. However, we also offer an annual payment plan for clients who prefer to save by paying upfront. Opting for the annual plan requires a 12-month commitment, providing you with a discounted rate in exchange for locking in your subscription for the year.

Question 16

What happens to my old website?

Accepted Answer

We can migrate up to five pages of content from your existing website as part of the setup fee. If additional migration is needed, it can be added during onboarding for an additional fee.

Question 17

What makes us different from other website platforms?

Accepted Answer

MSP Sites is purpose-built for MSPs, with features designed to help you generate leads and grow your business. Our platform includes live chat agents, automated follow-ups, visitor tracking, and more—all seamlessly integrated into a marketing and sales system.

Question 18

Do you offer a free trial?

Accepted Answer

We don’t offer free trials, but we do provide a personalized demo to showcase how MSP Sites works and how it can benefit your business. Schedule a demo to see it in action!

Question 19

What payment options do you accept?

Accepted Answer

We accept all major credit cards and offer monthly and annual billing options. Opting for annual billing provides a discount on your subscription.

Question 20

Can I get a demo before signing up?

Accepted Answer

Yes! We offer personalized 1:1 demos with our strategists. During the demo, we’ll walk you through the platform and answer any specific questions you have.

Question 21

Are the templates customizable?

Accepted Answer

Yes, all templates are designed to be highly customizable, and our team handles the customization for you with precise attention to detail. This ensures that your website perfectly aligns with your branding and business goals. Here’s what’s included:

Brand Customization: We’ll adjust colors, logos, and images to match your brand identity seamlessly.

Content Adjustments: Limited copy updates are included for key pages like your homepage, "About Us," "Services," and "Contact" pages to ensure your message resonates with your target audience.

Template Modifications: From layout tweaks to adding testimonials, our team personalizes your site to showcase your unique value proposition effectively.

Additional Customization Options: If you need something more specialized—such as advanced integrations or unique design features—our team can accommodate this for an additional fee.

Our experts will take care of every detail, so your website looks professional and performs at its best from day one.

Question 22

What is our “All Reward, No Risk” guarantee?

Accepted Answer

We believe your website should be an investment, not a gamble. That’s why the risk is on us. If you’re not completely happy within 30 days, we’ll refund you 100%—no hassle, no questions. Just results.

Get the Systems Top MSPs Use to Scale, at a Fraction of the Cost	Competitors One time setup fee: $15,000+ If you tried to piece together everything in MSP Sites from other vendors, you'd spend about 8x more every month ... and still not get the lead gen results MSP Sites delivers. $4,000+ USD / month Don’t Bother	BEST VALUE Standard setup fee: $1,499 Scale your MSP by combining a conversion-focused website, real human chat agents, visitor tracking, and automated follow-ups to streamline lead generation and drive growth. $479 USD / month Book My Demo
Lead Generating Website
Conversion-focused MSP Site™ website ^{Value: $10,997 Our proven conversion-focused website designs for MSPs that we used to charge multiple 5-figures for.}	1 Website	Unlimited Websites
SEO optimization module ^{Value: $300/year Built-in SEO tools to help you ensure your site ranks high on search engines.}
Page builder ^{Value: $300/year Effortlessly customize your site and add new pages without needing technical skills.}		Drag & Drop
Free hosting/free SSL ^{Value: $300/year Reliable hosting and SSL security, included at no additional cost.}	1 Website	Unlimited Websites
Website visitor analytics ^{Value: $300/year Gain insights into your visitors and how they interact with your site.}
Landing page/funnel builder ^{Value: $1,000/year Build additional landing pages and funnels for specific offers.}
Real Human Website Agent
Proactively engages visitors ^{Value: $2,000/year Converts visitors into leads by proactively engaging them in real-time with a human touch.}
Availability ^{Value: $1,200/year Ensures you never miss a lead with 24/7 availability, even outside your business hours.}	9 to 5	24/7
Customizable chat scripts ^{Value: $500/year Tailored chat scripts that reflect your MSP’s tone and services, creating a cohesive client experience.}
Seamless integration with CRM ^{Value: $1,000/year Automatically integrates leads into your CRM, so no follow-up opportunity is ever missed.}
Chat lead instant connect ^{Value: $1,500/year Instant connect feature enables your team to call back prospects within seconds of starting a chat, boosting your response rate.}
Chat lead appointment scheduling ^{Value: $800/year The agent schedules appointments directly on your calendar, eliminating manual booking and saving time.}
Exit intent chat engagement ^{Value: $1,000/year Exit intent chat catches visitors who are about to leave your site and gives them one more reason to start a conversation.}
Appointment Scheduling Funnel
High-converting appointment funnel ^{Value: $1,000/year Conversion-focused appointment funnel designed to capture more leads with a proven schedule appointment squeeze page.}
Calendar booking pages ^{Value: $1,000/year Simplifies appointment setting for your prospects and clients with an intuitive calendar booking page.}		Unlimited Calendars
Automated appointment reminders ^{Value: $500/year Reduce no-shows and get prospects excited about your call with email and SMS appointment reminders.}	Email only	Email & SMS
Integration with marketing suite ^{Value: $1,200/year Syncs all appointments into your pipeline, making follow-up streamlined and efficient.}
Automated Prospect Follow-Ups
Follow-ups triggered by call outcomes ^{Value: $800/year Custom workflows trigger follow-ups based on call outcomes, keeping your communication relevant.}
Prospect follow-up nurture series ^{Value: $1,000/year Automates post-call communications, keeping leads engaged with minimal effort from your team.}	Manual email	Automated Email & SMS
Lost opportunity nurture campaigns ^{Value: $600/year Automatically follow up with prospects who have decided to go in another direction to see if they want to reconsider.}
Long term nurture campaigns ^{Value: $500/year Stay in touch with your prospects over the course of 12 months to stay top of mind when they are ready to switch MSPs.}
Website Visitor Tracking
Identify visitors by name and email ^{Value: $2,000/year Identify exactly who is visiting your website, turning anonymous traffic into actionable leads for follow-up.}
Website visitor outreach campaign ^{Value: $1,000/year Effortlessly capture website visitors and automatically add them to your sales pipeline for immediate engagement.}
Live alerts for high-value visitors ^{Value: $800/year Get real-time alerts for high-value visitors, ensuring you never miss an opportunity to connect and close deals.}
Unified Marketing Suite
Additional team members ^{Value: $1,000/year Unlimited users ensure your entire team can collaborate, manage leads, and maximize efficiency within one system.}	$$/User	Unlimited
Prospects / contacts ^{Value: $1,000/year Unlimited contacts mean you can store, track, and manage all your prospects and clients without additional costs.}	$$/Contact	Unlimited
Email campaigns / newsletters ^{Value: $1,200/year Launch and manage email campaigns effortlessly from one platform, keeping your prospects and clients engaged.}		Unlimited
Social media scheduling ^{Value: $800/year Simplify your social media strategy by scheduling and posting content across platforms from a single dashboard.}	$$/Account	Unlimited Accounts
Review success system ^{Value: $600/year Enhance your reputation with intelligent AI-powered review management and personalized responses to feedback.}
Automations / workflows ^{Value: $1,500/year Integrate chat, scheduling, and tracking into one system that captures and nurtures leads to grow your pipeline.}	$$/Workflow	Unlimited
Unified Sales CRM
Opportunity pipelines ^{Value: $1,000/year Track, manage, and move opportunities through customizable stages to ensure every lead gets the attention it deserves.}		Unlimited Pipelines
Call tracking/recording ^{Value: $800/year Gain insights into your sales calls with detailed tracking and recordings, helping you refine strategies and improve close rates.}
2-way SMS marketing ^{Value: $600/year Engage prospects and clients with personalized text messages that facilitate real-time communication and faster response rates.}
Outbound dialing ^{Value: $500/year Accelerate your outreach with a built-in outbound dialing tool that helps your team connect with prospects efficiently.}
New: LinkedIn Automation ^{Value: $1,000/year Set up and run LinkedIn messaging and lead gen campaigns that integrate directly with your CRM.}
Support
In-depth knowledge base ^{Value: $500/year A comprehensive library of guides and resources designed to help your team solve problems independently and efficiently.}
Live CRM support chat ^{Value: $800/year Instant access to expert CRM support via live chat, helping resolve issues in real time to keep your operations running.}		24/7
Website support tasks ^{Value: $1,000/year Website support tasks ensure your MSP site is always up-to-date, optimized, and performing at its best.}	$$/Task	Unlimited
Your first year, all in Setup fee plus 12 months	$63,000+	$43,897 in value $7,247 You save $55,753+

Turn Your MSP Website Into a Predictable Source of Qualified Sales Meetings

Get a Personalized Demo

Growing MSPs Are Using MSP Sites To Win Deals From Their MSP Websites

Sean Inman

Sukhjit Singh

Tony Sollars

So, What Is an MSP Site?

An MSP Site Changes the Game

Work with the Experts in MSP Lead Generation

Introducing MSP Sites

The MSP Website System Built By Tech Pro Marketing

The result?

Proven, Conversion-Focused MSP Websites

Start By Discovering Your MSP’s Unique Brand Archetype

Our MSP brand archetype website frameworks:

The Rebel

The Caregiver

The Hero

The Sage

The Ruler

The Everyman

The Innocent

The Explorer

The Warrior

Your MSP business isn't just unique; it has an archetype, a story waiting to be told.

Everything Your MSP Needs to Turn Website Traffic Into Sales Conversations

Step 1: Convert More Website Visitors

Conversion-Focused MSP Website

Step 2: Capture Every Opportunity

Human Website Agent

Step 3: Book More Qualified Meetings

Appointment Scheduling Funnel

Step 4: Follow Up Until They Respond

Automated Prospect Follow-Ups

Step 5: Know Which Prospects Are Ready

Website Visitor Identification

Step 6: Centralize Your Marketing

Unified CRM & Marketing Suite

Pricing

Get the Systems Top MSPs Use to Scale, at a Fraction of the Cost

One time setup fee: $15,000+

$4,000+ USD / month

Standard setup fee: $1,499

$479 USD / month

The “All Reward, No Risk” Guarantee

Frequently Asked Questions

What is included in the standard setup fee?